This policy explains what we do with the information you send us through this website or by e-mail. It applies under the UK GDPR and the Data Protection Act 2018, and under the EU General Data Protection Regulation (GDPR) when you are in the European Union.
Paper Plane LLP, a limited liability partnership registered in England and Wales, is the data controller. You can reach us at paperplane.sites@gmail.com.
When you fill in the mock-up form, we receive your name, your business and town, your e-mail address, the offer you are interested in, and what you tell us you want on your website. We also keep a record that you ticked the consent box, and when.
When the form is sent, our form provider and our host also process technical data needed to deliver the message and protect the service, such as your IP address.
We do not ask for sensitive information. Please do not include any in your message.
We use this information only to answer your request: prepare your free mock-up, show it to you and discuss a possible website.
The legal basis is the steps you ask us to take before a possible contract (Article 6(1)(b) of the UK GDPR and of the EU GDPR). If you become a client, we use your information to perform our contract with you, and to meet our legal obligations such as keeping accounts. We do not use your information for advertising, we do not sell it, and we do not add you to a mailing list.
Only the service providers we need, acting as our processors on our instructions:
No one else receives your information, unless the law requires it.
Cloudflare, Inc., Web3Forms and Google LLC may process data outside the United Kingdom and the European Union, including in the United States. When they do, the transfer is covered by appropriate safeguards: the European Commission's standard contractual clauses and the UK International Data Transfer Agreement or Addendum, or equivalent mechanisms recognised under UK and EU law. You can ask us for more information about these safeguards.
Mock-up and contact requests that do not lead to a project are deleted 12 months after our last exchange.
If you become a client, the information linked to our work together (contracts, invoices and our exchanges) is kept 6 years after the end of our working relationship. This lets us meet our accounting obligations and covers the limitation period for claims in the United Kingdom. It is then deleted.
You can ask us at any time to access your information, correct it, delete it, restrict its use, object to it, or send you a copy in a common format. Where you gave your consent, you can withdraw it at any time.
To do so, write to paperplane.sites@gmail.com. We reply within one month, free of charge. We may ask you to confirm your identity.
If you are not satisfied, you can complain to the Information Commissioner's Office (ico.org.uk) in the United Kingdom, or to the data protection authority of the EU country where you live or work.
We use no tracking, analytics or advertising cookies. Your browser keeps one technical setting in session storage, so the opening animation only plays once; it is deleted when you close the tab. If our host's security features are switched on, it may set strictly necessary security cookies.
Last updated: 10 November 2026